Veteran Owned and Operated
At SAS Munitions LLC (DBA SAS AMMO), we strive to provide accurate product information and reliable fulfillment. Please review the following policy before placing your order.
All Ammunition Sales Are Final
All ammunition sales are final.
Due to the nature of ammunition products, SAS AMMO does not accept returns or exchanges of ammunition after an order has been placed.
Customers are responsible for reviewing their order carefully, including the products, quantities, shipping address, and applicable shipping requirements, before completing checkout.
Order Cancellations
Orders cannot be canceled once they have been placed.
Please carefully review your order before submitting payment.
Refused Deliveries
If you refuse delivery of an order after it has been placed, you will be subject to a $30 restocking fee or 10% of the entire order total, whichever is greater.
The customer will also be responsible for the shipping cost associated with the original shipment.
SAS AMMO will not issue a refund for a refused delivery. After applicable shipping and restocking charges have been deducted, the remaining amount will be provided as store credit rather than a refund.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect address is provided and a carrier intercept or other correction is required, the customer may be responsible for any fees charged to SAS AMMO by the shipping carrier.
If the customer does not accept the applicable carrier fee, the order may be treated as a refused delivery and will be subject to the refused-delivery terms described above.
Shipping Address Changes
Once an order has shipped, the shipping address cannot be changed.
SAS AMMO does not ship to:
- P.O. Boxes
- UPS Stores
- Third-party pickup locations
Orders must be shipped to a valid physical address where the package can be securely delivered.
Lost, Damaged, or Missing Shipments
SAS AMMO offers optional shipping insurance at checkout through third-party providers, including the shipping carrier and/or ParcelGuard.
If shipping insurance is purchased, coverage is subject to the terms, conditions, investigation, and approval of the applicable insurance provider.
If Shipping Insurance Was Not Purchased
If shipping insurance is not purchased, SAS AMMO assumes no responsibility for packages that are lost, stolen, damaged, or missing after the order has been transferred to the shipping carrier.
Risk transfers to the customer when the order is shipped.
If Shipping Insurance Was Purchased
Insurance coverage may apply to verified:
- Loss during transit
- Damage during shipping
- Carrier non-delivery
Insurance does not cover:
- Packages marked as delivered by the carrier
- Theft occurring after delivery
- Incorrect, incomplete, or undeliverable addresses provided by the customer
- Transit delays
- Seizure, return, or disposal resulting from state or local regulations
- Unauthorized changes to the original shipping address
SAS AMMO does not guarantee that an insurance claim will be approved, reimbursed, or replaced.
Shipping Insurance Claims
If you purchased shipping insurance and need to report a covered issue, the claim must be reported to SAS AMMO within 3 days of the delivery date, or within 3 days of the expected delivery date for a package that has been lost.
Claims may require documentation such as:
- Photographs
- Packaging
- Carrier notices
- Police reports, where applicable
- Other documentation requested during the insurance provider’s investigation
Failure to meet the applicable reporting or documentation requirements may result in the claim being denied.
If an insurance claim is approved, SAS AMMO reserves the right to determine the appropriate resolution, which may include:
- Replacement, if the product is available
- Store credit
- Refund
Orders Canceled Due to Shipping Restrictions
SAS AMMO ships ammunition only where legally permitted.
If an order is placed for a jurisdiction where shipment is prohibited, the order will be canceled and refunded.
Orders requiring additional documentation may not be processed until the required documentation has been received and verified.
Billing and Shipping Address Requirements
For fraud-prevention purposes, the billing and shipping addresses must match.
Orders with mismatched billing and shipping addresses may be flagged for review or canceled.
If an order is canceled because of a mismatched address, the order value may be issued as store credit or a gift card so that a new order can be placed using the correct matching information.
Store Credit
Where this policy specifically provides for store credit, the applicable amount will be issued after the relevant shipping, restocking, carrier, or other applicable charges have been deducted.
Store credit is not the same as a cash or original-payment refund.
Contact Us
For documentation relating to restricted ammunition purchases, you may continue using the email address specified in your Terms & Conditions:
Please include your order number when contacting us about an existing order so that we can locate it more quickly.